Digitz

Great store with people who explain everything thoroughly. I was BS having to wait, as I had gotten there early plus waiting an extra 20-25 minutes after my appointment time (I had just finished work and was hungry and tired. The last thing I wanted to do was run errands). But they were able to explain QUICKLY and EFFICIENTLY explain what was going on with my laptop: why the battery was acting the way it was and what I can do in the future to protect my laptop. Thanks, ya'll!

I drove about an hour to get there. I bought an I pad pro. I was asked if I would want it in white or black. I asked for white. When I got home and unboxed it u had a white top and a black base. I was told it was my responsibility to clean up after their stupidity and drive an hour back to exchange it. I feel if they don't have the proper inventory on hand the can give me my money back. This was like buying a brand new white Mercedes and having it delivered with black doors. I don't want something that is being pawned off on you.

I am beyond satisfied with my experience at this store on (04/19). If I could give 10 stars I would. On this particular day I had an appointment at 5:30 for a service for my phone through apple care service I have. I had booked the appointment over the phone with apple support which was super painless. I walked in for my appointment and all the staff was very accommodating during my wait.

Comfortable sitting, an area for me to juice up my other devices and even noting my area I was sitting so when it was my turn the tech didn't have to search for me. After the tech came over he explained the services that could help with my issue and made me feel like he cared about me spending my money as if it was he's. I saw he was human not just just a robot trying to make a sale which made me feel super comfortable.

There was only one error when quoting pricing he didn't realize I still had Apple Care which in all honesty I didn't know what that meant anyway because I'm very new to Apple but nevertheless I left the store and said I would file a claim through my phone carrier because their warranty was cheaper to replace the phone. Before I could even make it out of the mall there was someone calling me from the store to tell me pricing was a error on their part and through apple care which I had the price for replacement was exceptionally cheaper then the carrier and if it wasn't too much to ask if I could come back to the store.

After grabbing pretzels which was about a 15 min wait I returned and as soon as I walked in there was someone there to great me at the door, I sat back in my comfy area with the charging juice bar and before I knew it me old phone was switched for a brand new one. My wait at the Apple store the second time was way shorter than my pretzels I waited for.lol This whole experience has definitely made me a Team Apple believer! Thank you all for having such amazing staff!

Always a great mall to hang out with family and enjoy some casual shopping. This mall has a lot to do and some of my favorite local stores, like Mineralogy! Definitely check it out and let them know I set you their way Otherwise, no complaints about this location except that getting in and out during rush hour is INSANE. Avoid this mall from 4-6pm weekdays!

Went to pickup iPhone 13 pro max which I ordered online. Gentlemen who was taking care upgraded wrong line by mistake. Changing from one line to another line took literally 2 hours. It's not ended there, finally got everything done. Now they can't do any financial from Verizon, so they have to deactivate new phone. guess what? At the end the answer was, SORRY, we can't sale you this phone today.

You have to order online & pickup tomorrow again. and went home after almost 5 hours with ONLY WORD SORRY! Never going back and also not recommend this location to anyone. Feel like nobody care about your Time.

Conniving little weasels! I opened my 2017 MacBook Pro (13inch touchbar model) on April 4th 2022 and once it reached half way open the screen would go black which has never happened before. I did some research and found out I am suffering from the dreaded "Flexgate issue". I made an appointment for the next morning and the specialist confirmed it was indeed the flexgate issue.

I was informed that it wasn't eligible for their FREE repair program due to the purchase date of the device, not sure why there is a cut off considering the device is obviously affected by the faulty part. They did run a diagnostic and no other issues were reported to me so the computer seems to be in great condition otherwise. They were trying to purchase the device from me to obviously fix the screen themselves and resell it and that's when I left.

So the question for Apple is if you sell a faulty product THAT HAS A FREE PROGRAM TO FIX THE FAULTY PART WHY NOT CONTACT THE BUYER SO IT CAN GET FIXED? If a car gets a recall you contact the customer and fix the issue, should be no different here. Shallow business practices for sure. I tried to contact the store manager and was told i would get a response in 24-48 hours, definitely am still waiting as of this review.

Planning on taking them to small claims court because it definitely costs them more to send some corporate bully to court than it does to fix the screen. I figured if they felt that they can waist my time the least I can do is waist some of theirs. Here are some photos for reference.

I arrived, on time, for my appointment to have an iPhone battery replaced. I was told that I would have to get in the line of 10 or 12 people waiting. These people supposedly also had appointments. I just left the store. Why give customers appointments if you are not going to honor them? No excuses! The appointments could have been cancelled. One gets reminders regarding the appointment. I have been with Apple since the Apple IIe and this is one of the very few times they disappointed me.

Not a fan of apple, usual long wait times for over priced equipment. I mean, perfect place if you need a fruit logo. The staff can be friendly just depending on who you get. Be prepared to wait and don't question why you're not being helped by the 6 people standing in front.

Kind, knowledgeable staff, eager to assist. Beautifully laid out, as well. You'll be taken care of, every step of the process. This store is easy to find, as well.

I am a very tough customer when I am disappointed with customer service. I cannot speak about the sales department because I only dealt with the genius staff. So, what happened today was there was a lot of miscommunication between the sales department and my wife. She purchased a product that did not match the details of a genius appointment we had earlier in the week.

I believe the sales person took advantage of her. But that's neither here nor there. I returned with the purchase and explained what contract took place at the genius appointment. The genius staff both at the original appointment and upon return handled all my questions, frustrations, and concerns with utmost professionalism. I do not say this without merit.

I am truly a studied bs reader and will let any manager know how I feel if I feel cheated in any way. I get what I pay for and apple is not a cheap product. And I did convey all of this in great length. There was some more misunderstandings after I left my second visit (third visit for my wife) as to what we received and what was promised on the first genius visit.

We returned before the store closed (still today) and I was steaming even worse now because I felt cheated with what we received. This was in part my fault because I did not check the model of the phone. I felt very assured with the genius staff that everything was documented correctly at the original appointment. Since they were so streamline with all the preparations prior to handing us the replacement, I did not bat an eye at all the spec details.

So at this point (rightly so or not) I spoke with another genius bar member and they too were extremely professional and courteous and offered to refund the entire second purchase all over again. This, by the way was passed closing and a difficult void to make in the system given the product replacement contract. They were accommodating to say the very very least.

I still don't know if I was confusing the facts in hindsight about the details of the very first appointment. However the 5 stars I am giving is because they stand behind their product. Specifically the genius staff members who represent Apple at this store location are phenomenal individuals. Just to be clear, we still received a brand new device at a very fair price.

I only thought that we were told this transaction was not possible and that we had to pay extra for a better device. Well turns out the extra price I thought was not for the better device but for the same. Which makes complete sense, but I swore I had asked questions as to why we couldn't receive same for same and the offer from Apple was to only receive the new 13 models for a set price.

This explains my confusion as to why the same phone would be the price of the newer model swap. But there you have it, it's a hearsay argument. And honestly if they had told me the same price we ended up paying at the first appointment (same for same) then we may have ended up buying it as we did anyways. Minus the confusion and feelings of being misled several times of course.

This is the longest review I have ever written but it bears repeating that the genius bar team are great people at this location. This was not such a technical issue as much a customer service based experience. But I had to write down my experience because the genius staff deserve to be lauded for their professionalism and customer service.

I had to deal with these people when they had a contract with a Catholic School in Durham. Rude and un-knowledgeable when it comes to computers best describes them. How and why this business is still in operation is beyond imagination. Look at the website: http://www.digitzcomputers.com/ What kind of a COMPUTER Business hasn't updated it's website since 2000 (16 years ago)

My new Toshiba laptop died. Digitz is a Toshiba service center, and when I called, Marie told me that I was under warranty and to bring it in. Video and motherboards had to be replaced. Marie helped me obtain a recovery disk which was sent to them. They installed the recovery disk. Marie answered all my questions in a helpful and pleasant manner. Boo Toshiba for failing and yay Digitz for getting me my laptop back.

Took my Epson printer here they charged me 80.00 to tell me they could not fix it and did not even have the courtesy to call me and let me know the ending results, I had to call them to see what was going on! Do not waste your money! Read filtered reviews from other unsatisfied customers they need to be seen.

This company fixed my computer rather fast. I did have to make a rather large payment up front to have my computer looked at. They said they just needed to update the system. However, I reviewed a claim on my warranty place by this company which stated they replaced actual parts which they did not mention to me. I took my computer to yet another place to have it inspected to see if they actually replaced the parts in question.

The company said from reviewing the soddering and the part they had not been replaced. I call this company up to confront them. Some only identifying hiself as "Joseph" told me to "get lost and I am an idiot". Something is going on at this company and I feel the word is "FRAUD".