Main Gear

Maingear is the best computer company I've dealt with. If you're considering purchasing a computer from them, you should do it. The two primary reasons, in my opinion: quality computers and excellent customer service. The computer I purchased from them two years ago is the best computer I've owned. Unfortunately, it suddenly stopped working for an unknown reason.

I called Maingear and after conducting a few tests over the phone, they determined I needed to send my computer to them for further testing. Within 24 hours of receiving my computer, they diagnosed the problem, repaired it with better parts than my computer initially had, and had it shipped back to me. They also identified another problem I didn't realize I had and proactively addressed it.

My computer was in warranty, so this cost me nothing at all. They were great at communicating throughout the process. If you want an excellent computer, great customer service from computer experts (not someone merely reading a script), and also want the peace of mind that the manufacturer will honor their warranty with no hassle, you should buy from Maingear.

Great machines, good prices and amazing customer service. I picked up my first Maingear box 8 years ago and it was only last week that I needed to perform any kind of hardware maintenance (replace thermal paste and some AIO dusting). Still works like new despite the torture I've put this thing through. This is where I send folks when they ask where I like to shop.

Bought a VIBE late in 2021 with 3 years support. A few months into using the machine it started to randomly blue screen. After some initial conversations with MAINGEAR I shipped the machine back. They were able to diagnose the problem, replace the faulty hardware and return it to me. It has been working perfectly ever since. Top notch support.

Maingear's systems and service have been fantastic! I would easily recommend them to a friend. I purchased a gaming PC (VYBE | RTX 3070, AMD Ryzen 7 5800X) in December of 2021. I have been using it extensively for a lot of different use cases and I have had next to no issues with it. It has proven to be a well balanced system that has run consistently stable with no system/program/game crashes thus far.

When I did have an issue with my computer I reached out to Maingear's support line and they helped we work through the issue. The support person (shout out to Jarod) was able to stay on the phone with me and help me diagnose step by step what the issue was. I am pretty computer savvy and I know my way around the system fairly well but all the same, I could tell that they were knowledgeable about the system and I appreciate the expertise.

I feel pretty confident saying that if I knew nothing about the computer that they could have walked me though what to do step by step. Another cool thing is that on one occasion while getting help my phone dropped the call and they called me back to continue helping me. My computer was under warranty when I had this issue come to my attention and so I was able to still send it in and they swapped out the necessary components.

The technician that took care of my RMA at that point called to coordinate with me how I wanted them to go about it so that I could avoid losing the files I wanted. That same technician also went the extra mile and cleaned up the mounting situation of one of my SSDs (storage device) without me even asking, homie just did it. There are other details that I have left out because this was getting long but Maingear has proven to be an excellent company that I would not hesitate to purchase from again or recommend to a friend! P.S.

They also package their systems very well. My computer was shipped across the US 4 times all using the same box and internal packing materials and it arrived to it's destinations in immaculate condition.

1st time I trusted somebody else but myself to build a PC for me and especially when you're spending 7000$ on it and I have to see they totally met my expectations and then some. Had a little issue with my pump and they took care of it right away after I brought it back to them and I was also thanked by gifting an amazing gaming chair even though I ordered PC before that promotion started. Highly recommend them especially if you live in NJ!

Maingear has been our go-to computer company for several years. We've purchased 2 laptops from them. Their service is impeccable. I can call them with issues and they've helped every time. And, they're right here is the U.S.

I've purchased several computer from Maingear over the years, the most recent being this past week. I always get great service - the staff is top notch when it comes to answering questions and helping me design a machine that meets my needs and this time Jordan was no exception. He patiently helped me get the components that I needed and balanced out the build perfectly. Highly recommend this company.

I am on my second PC from Maingear. Top quality components and assembly, and outstanding customer service. Recently, I had to send my PC in for repair after I blew the power supply and couldn't replace it myself because of how tightly packaged everything is inside the computer case. The case was damaged in shipping to Maingear, but Jordan helped me by not only transplanting all of my components into a new, more modern case, but working with me closely to resolve problems with my graphics card that arose during shipment back to me, going above and beyond on more than one occasion. Highly recommended.

Quality pre-builds that are individually built. I bought two PC's from MG and they're flawless. (Vybe 3080 & Vybe 3060Ti.). I would recommend them to anyone and everyone. If you're in NJ, their local pick up option is amazing.

Can not say enough about Maingear in Kenilworth! They built my sons computer three years ago and now just upgraded it for us. Super fast, super pleasant to work with. Worked with Jordan who is phenomenal, knowledgeable and one of the nicest people I have met. My son is beyond thrilled with the new upgrade, the Vybe is beautiful and our son was only without it for one day! All staff is fantastic! Thank you again Maingear!

Gave me the runaround for months on a custom PC order. Every week was a new excuse. Very misleading labeling on their website (I cancelled my order after waiting 2X the time they said it would take), misleading customer service and community managers their Discord. Will never order from this vendor again and will take every opportunity to let people know about their mismanagement and misleading communication.

My husband bought me a nice Main Gear Laptop that is light weight but still capable of working and playing some of the current comp games. It was leaning upwards of 7 weeks when it arrived and I was elated! Finally, I could ditch my old, slow POS. It was great! For about a day. because that's about how long it took me to install all the things I needed to in order to use it.

Next day, and everyday since then, I had multiple blue-screen KRNL crashes. So many that all I could reasonably do was answer emails and maybe watch a YouTube video. Anything else caused the blue screen of death. So, after going back and forth with their customer service (who, if there was any heroes in this story it would've been them as they tried to help me) as we tried different things to determine the issue. So. Many. Things.

But after weeks and weeks (it is mid-March at this point) they finally decide I need to return it so they can fix it. Okay, fine - I expected as much. But then they tell me I need to return it AT MY EXPENSE. Really? Your product is faulty to the point of being next to USELESS and you think I should pay for the shipping it back so you can FIX YOUR BROKEN computer? Grrrr. FINE.

I SHIP IT BACK. I naively imagined they would just swap it for another of the same type and ship it right back. Nope! Instead, they tell me the GPU is faulty. Gosh! Really!? I've only been saying that from day one. The blue screen of death said so every time and yes, I supplied them with that type of information from the get-go. They then proceed to relay that the parts to fix it aren't available so they will need to keep it until then (4 weeks). So, from November to now, March, I have been without a reliable useable computer.

I ask okay, since I cannot get it back for a while what if I upgraded to a laptop you current have and you charge me the difference with a discount considering the HOT-MESS you sent me is defective. Oh, no. the best they could possibly do is to offer me that upgrade but charge me for it on a promise to 1-Fix my original purchase and return it God knows when, 2-CHARGE ME FOR THE TEMP LOANER with a (promise-cross-my-heart) refund when they get it back, and 3-Big no to the upgraded computer I pay extra for to please a "valued" customer because their POS product was (add pooemoji). I'm currently now asking for a full refund. But, at this point seeing as they're about as consumer pleasing oriented as a technician about to give you an enema. I'm guessing the answer is no. Will update review when this nightmare ends.

I ordered a PC on 12/31/2020. They charged my credit card on 1/4/2021. The only reply from them is that I'm in queue. Before ordering they said 4 to 6 weeks but not it's 4 to 10 weeks. I would have canceled the order but they want 5% which is $202.00 just for sitting in queue. I'm sorry but this seems like a scam. Hold someones money until they get frustrated enough to cancel the order. So much for consumer protection. At this point I hate to see how the support will be.

Can't comment on quality or service but can say that they're currently unable to ship. I bought a bundled system that they said would ship faster than a custom system (3-4 weeks). I checked in after 4 weeks and they said 6 weeks. At 6 weeks I checked in again and they said 7 weeks. I'll update the review upon receipt. Update: I just upgraded review to 4 stars.

They delivered at the 7 week mark. The computer arrived in excellent packing materials and works perfectly. Aside from their thrice-bumped delivery time, the experience was very good. All the Maingear reps I spoke to were polite, knowledgeable and helpful.

Bought a black Friday special from them which took a month and a half to arrive. I was worried about the PSU when I bought it and when it arrived it booted up but then would just turn off. The customer service ahs been good but I feel like they just sent me a computer that barely works. I will try and fix it on my own and hope the rest of the parts are good.

So this is the first time I've ever been annoyed enough to write a review about anything. I want to start off by saying that to my knowledge, Maingear generally makes very well made systems and I am focused more on the customer service experience and how I have been treated by their employees. For a company that is so focused on high end computer systems, they put very little emphasis on treating their customers well.

I spend upwards of $7000 on an F131 (I know a lot of money for a computer and more than I would have spent building one). I decided to purchase from Maingear because I do really respect their engineering aesthetics/quality. However, almost every time I have spoken to one of their employees over the phone, they have been borderline rude to me and extremely condescending.

The last guy I talked to basically sounded like he wasn't even listening to my questions and was instead focused on some completely different task while I was talking to him. He brushed off every question I had about the computer as unimportant and not worth his time. For a customer who spent a crazy amount of money on one of their systems, this seems like a pretty bad way to do business.

Why not just hire employees that have good social skills and are helpful/respectful towards customers? I definitely would have considered buying another system from Maingear, but because of the condescending and un-attentive people I have had to deal with, I will take my business elsewhere in the future. I would rather buy from a company with lesser build quality that knows how to treat their customers to be honest.

If any upper management reads these Yelp reviews, you will improve your business and customer experience a lot by focusing on this unacceptable employee/customer dynamic in the future.

Bought a desktop from them about a year ago and still running strong. Great specs and build, got out quick. Compared to my experience with Digital Storm, I couldn't have hoped for better.

TL;DR: Don't bother, if you do expect trouble. I thought that I would leave a review here because my previous reviews were hidden or removed. I have had a terrible experience with MAINGEAR over the past few years. I first purchased a MAINGEAR SHIFT in 2016 (Note they don't sell these anymore, even though they were one of their best looking products).

Although the computer never seemed to work perfectly, I dealt with it for quite a few months. When I first received the computer, the front panel IO was broken, there were pretty major scratches on the case, the so called "custom" fan curves were terribly optimized and a few motherboard ports were also not working. While most of these problems I could deal with or fix myself, this was just the beginning.

About 8 months later, the computer completely died. When I tried to boot the computer I would instantly be met with a BSOD, before instantly shutting off. Clearly this was a hardware issue, as I tried resetting Windows 10, updating the BIOS on the motherboard, etc. So, I immediately sent them an email. They mentioned that the typical turnaround was 1-2 months.

I sent it in (I paid for shipping I must add) and it sat there for more than 2 months before receiving another email that they were finally working on it. OK. They were just backlogged, and I would soon receive what they advertised as amazing customer service, right? Wrong. A month after that (Now almost 4 months since I first sent it in) I drove to their NJ headquarters because I refused to pay for shipping a second time around, and realized what I got myself into. Walking into the door, it was clearly amateurs I was working with.

I picked up the computer, and drove nearly 3 hours home before realizing that the computer still wouldn't boot, and on further inspection, all they did was swap the PSU and reset Windows. The issue was a faulty RAM module. One of the easiest things to test, something that takes at most 20 minutes to figure out. Now, a year and a half later, I tried scrapping and rebuilding the PC, but that was practically impossible because the case was so cheaply constructed.

They advertise that their cases are painted with automotive paint and are built to last. The side acrylic window was not only partially cracked, but also completely fell off the case. MAINGEAR, as another reviewer said, avoid them like the plague.

I purchased a Nomad 17 laptop for video editing/3D rendering projects. I love it! It's an absolute beast. The Maingear staff was super helpful tackling several new pc issues for me (New pcs will often have issues, not Maingear's fault) My system arrived on schedule, but is still Windows based, so I had to ship it back so they could tinker with it more.

They fixed it quickly returned it to me in like 72 hours, and it was ready to rock. I've been knocking out heavy projects for like 2 years now with no issues. Can't say enough about how hard the employees worked to correct the problem, they really were wonderful, polite, and motivated to satisfy my needs. My only beef with Maingear, isn't actually a beef eith Maingear, but with First Mutual Finance, the bank they use to facilitate financed pc purchases.

I should've just purchased the Nomad outright, but wanted an easy plus-up to my credit score by knocking out a loan way early. FMF was terrible to work with, and their payment site makes everything much more difficult than it has to be, especially when you try to payoff the balance early, to the point where it just felt corrupt. Even the hard copy statements omitted several critical points of information, including remaining total balance.

I love everything about my Maingear pc and experiences with their staff, but the FMF situation was such a headache. If you're lookin for a powerhouse computer, buy it from Maingear. Save up your money and buy it straight up. But if you must finance it, get that funding elsewhere, avoid FMF. 5 stars for Maingear, 0 stars for First Mutual Finance. I've attached a few images of 3D projects, created and rendered entirely in my Maingear laptop.

I've built my own PCs since 1998 when I was in middle school with the AMD K6-2 series. This is my first prebuilt. The order process was pretty simple. I expected a little more hand holding given the price of the system, but all in all it was pretty smooth. There was a miscommunication and they ended up sending me a follow-up invoice for some additional aesthetics I requested.

The PC arrived on time and ahead of schedule. It was packed very thoroughly, carefully, and arrived firmly attached to a crate. So far there have been zero issues throughout the past ~2 weeks of ownership. I will update accordingly once some substantial time has passed. I am a little disappointed in the choice of the motherboard. Given the custom loop, I assumed they would use a better motherboard.

I did 0 research and decided to trust Maingear implicitly with their choice of parts. It was only after I tried bumping the overclock on the i9-9900k from their conservative all-core 4.7ghz to 5.0ghz that I noticed my motherboard was the weakest link. Now that I have gone through the purchase experience once, I think next time I will definitely research motherboards and request the best one available as a custom order.

For a ~$10k build, I feel they really should have had some more options. For example, with some quick Googling, the Asus Rog Maximus XI Gene Z390M had already hit the market but the only option they provided me was the TUF Z390M-Pro Gaming which, according to the motherboard hierarchy - https://i.redd.it/6j8i71dbrxv11.png, is the absolute lowest tier.

Given both the cost of the system and my custom loop, feels a bit bad; I would have gladly paid the extra $150 for a better motherboard for some better VRM management/settings. It really feels like I got a Ferrari, complete with killer aesthetics, full aero & custom intercooler, an amazing but "very hot" engine, but an absolutely gimped transmission.

To Maingear's credit, their conservative overclock has been extremely stable, temps don't go above 60c even under load. As for performance, the only game I play is Destiny 2. Otherwise, it's usually just Spotify/Excel/Word/Dropbox life for me. The performance was a little disappointing. I'm only getting 120-130fps on my 1440p ultrawide, with a 2080ti/i9-9900k/32gb pc-3200 ram.

Maybe that's in-line with expectations, but for someone who hasn't really kept up with PC tech in the last 5 years, it does make me feel that this PC is not very future-proof since it's not exactly blowing current gen games out of the water. They also shipped me their new Forma chair as part of a promo. I'm 5'10" and it is far too small for me.

I gave it to my wife who is 5'5" and her head peaks above the seat already. But she says it's very comfortable. Obviously it is still extremely early, but I think I would purchase from Maingear again now that my expectations have been sorted.

I've purchased now 3 laptops and 2 PCs from MAINGEAR. Monster gaming rigs, and awesome customer service. I will never buy another build.

Technical and overall experience is terrible. If it wasn't for the support and the management the device would be "good" when it is working. This is my second machine. The parts are horrendous. I have had nothing but problems with almost everything.hard drive.blue ray. After killing my machine because of a bad update (it seems the M2 was not compatible with the windows 7 update) that was married to my M2 (i spent a small fortune to fix everything) the blue ray crapped out.

I was reimbursed for the M2 and given a $100 check. While the company did send me a new blue ray no one can get out the old one. For a very pricey set up and great reviews i "DON"T GET IT!

Still fighting with them 2 rebuilds, and computer has been shipped in for hardware failure over and over with them telling me that it is a driver issue. Even when using the computer with only a known good keyboard and mouse it shuts down and restarts with hardware failures. Now I have been waiting on word if I can get a refund or is I am stuck with this piece of trash.

5 stars for the computer I bought August 2014. I loved it and it worked well for 2.5 years. It came with a 3 year service warranty, which is great! When my computer needed repair, I sent it in, and Maingear returned my computer repaired after 4 weeks. Which isn't horrible. But I never received communication as to what was going on with my repair.

I had to call and email to get communication going. And then when I got my box back, clips off the front panel were broken and the fan cover was missing, meaning dust and lint can get up into my computer case. So while I was very happy with my initial purchase, the repair and customer service after sale was horrible. And I wish I would have not sent my box in for repair.

I can not say enough great things about Maingear Computers. I had a deadline on a top-of-the-line system and they did a great job coming through for me. I called every day to check on the status (I was fairly high maintenance) and everyone at Maingear Computers was awesome. Thanks to Maingear for being a great company that builds super-fast, quality computers at a reasonable price.

I ordered my custom PC from Maingear in April 2012. It was not a very pleasant experience, the ordering process online was straight forward and easy. However, everything that came after that was a wreck. I received a phone call 10-days after I placed the order and they claimed they didn't have the particular video card I wanted so they wanted to use another one (classic bait-and-switch), after I asked to speak to the operator's supervisor I advised them I had no intentions to change my mind and if they didn't fulfill my order I would ask for a full refund.

They quickly apologized and started to build my PC (a week after it should have been delivered). Upon delivery, they failed to put the dampening material and the codes that were promised for a promotional. Trying to get a refund took 2-weeks and I never received the promotional codes. If you have the time and money, go to a reputable company to get a custom built gaming PC--avoid Maingear.

I sent in my PC for repairs early November and it took these guys two months to send my PC back to me for Power Supply Failure. Not only that, I didn't receive a single phone call from Sal, their guy in charge of my repair, updating me on the status of my repair. I had to call them myself and inquire about my computer. When they told me they would get back to me the following day, they did not.

I may not be a computer expert, but it seems to me that diagnosing and repairing a Power Supply should not take no more than 60 days. And by some miniscule of a chance that it did take that long, I would have expected the company to give me some sort of an update a least 2 weeks after receiving my shipment. When they did repair, they wanted to charge me for a 800+ watt PSU for something crazy like $180.

I told them that I could not afford that and that the same one would suffice. Thiago was kind enough to let me have it for $160 and I am sure they overcharged me anyways. Overall I am glad I got my PC back, but I felt that it took way too long. When it is time for me to get a new PC, I may not want to go back to Maingear. Apparently, they only treat you good as long as you are under warranty.