Yes, we can still install Windows XP, just ask your favorite Geek. Has your pc stopped providing you the love? Are you struggling in a computer relationship that just isn't what it used to be? As time passes your pc can get loaded down with software and malware, performance can suffer and sometimes you feel like it is just time to move on.
Reviews (6)
Julie K.
Feb 26, 2014
DO NOT GIVE THEM YOUR BUSINESS. THEY TRY TO SCAM YOU INTO PAYING MORE MONEY! VERY UNPROFESSIONAL CUSTOMER SERVICE! I took my laptop in to get a letter confirming it was water damaged. I needed the letter for the insurance company. I told them it didn't need to be a detailed letter, it just needed to state the laptop was water damaged. I was quoted by two of the men, one was Steve.
I think the other was Miles. They told me it would cost $25. I told them they could keep the laptop to recycle. After waiting over two weeks for the letter, I contacted them twice to ask where it was. I was finally emailed a letter confirming the laptop was water damaged and unusable. What I didn't expect was to receive another invoice for $25.
I emailed back and told them I had already paid the $25 and provided a copy of my receipt. Steve emailed me back and stated there was an additional $25 charge to write the letter! I told him I was never told that there would be an extra charge when I was in the store. Steve basically called me a liar. Here is the exact response, I received from Steve: ---------- Forwarded message ---------- From: "Steve Weigle" [steve.weigle@villagegeek.com] Date: Feb 25, 2014 7:37 PM Subject: RE: Invoice 117075 from Village Geek Computers To: "XXXXX XXXX" [XXXXXXXXXXXX.com] Cc: Hi XXXXX, I spoke to you.
I told you we charge $25 for the letter, we had already charged you $25 for the diagnosis. It is the standard charge, and the insurance company should reimburse you for those charges. If you feel you have been overcharged for disassembling and inspecting a notebook, then writing a letter and handling the insurance companies inquiries, then don't pay it.
My children won't go hungry. Best Regards, Steve Weigle From: XXXXX XXXX [mailto:XXXXXXXXXXXXXXXX.com] Sent: Tuesday, February 25, 2014 6:40 PM To: Steve XXXXXX Subject: RE: Invoice 117075 from Village Geek Computers Mr. Weigle, When I came into the Village Geek on February 11, 2014, I was told the total cost would be $25.00 by the gentleman working the front desk.
I was never told that it would be $25.00 for diagnostic and another $25.00 for the letter. In addition, I told the gentleman at the front desk that I just needed a simple letter saying that the computer was damaged by water. Not an elaborate letter describing the cost of replacement, etc. I have already been compensated for the laptop and just needed a letter stating that it was damaged by water for the file. He then told me the cost would be $25.00 in total, and I paid that amount. Sincerely, xxxxxx
I think the other was Miles. They told me it would cost $25. I told them they could keep the laptop to recycle. After waiting over two weeks for the letter, I contacted them twice to ask where it was. I was finally emailed a letter confirming the laptop was water damaged and unusable. What I didn't expect was to receive another invoice for $25.
I emailed back and told them I had already paid the $25 and provided a copy of my receipt. Steve emailed me back and stated there was an additional $25 charge to write the letter! I told him I was never told that there would be an extra charge when I was in the store. Steve basically called me a liar. Here is the exact response, I received from Steve: ---------- Forwarded message ---------- From: "Steve Weigle" [steve.weigle@villagegeek.com] Date: Feb 25, 2014 7:37 PM Subject: RE: Invoice 117075 from Village Geek Computers To: "XXXXX XXXX" [XXXXXXXXXXXX.com] Cc: Hi XXXXX, I spoke to you.
I told you we charge $25 for the letter, we had already charged you $25 for the diagnosis. It is the standard charge, and the insurance company should reimburse you for those charges. If you feel you have been overcharged for disassembling and inspecting a notebook, then writing a letter and handling the insurance companies inquiries, then don't pay it.
My children won't go hungry. Best Regards, Steve Weigle From: XXXXX XXXX [mailto:XXXXXXXXXXXXXXXX.com] Sent: Tuesday, February 25, 2014 6:40 PM To: Steve XXXXXX Subject: RE: Invoice 117075 from Village Geek Computers Mr. Weigle, When I came into the Village Geek on February 11, 2014, I was told the total cost would be $25.00 by the gentleman working the front desk.
I was never told that it would be $25.00 for diagnostic and another $25.00 for the letter. In addition, I told the gentleman at the front desk that I just needed a simple letter saying that the computer was damaged by water. Not an elaborate letter describing the cost of replacement, etc. I have already been compensated for the laptop and just needed a letter stating that it was damaged by water for the file. He then told me the cost would be $25.00 in total, and I paid that amount. Sincerely, xxxxxx
Michael G.
Nov 08, 2013
Do not take your computer here. They charge a ridiculous amount of money and don't fix your computer. While I was away at school, my mom got a computer virus and decided to take her computer in. I told her I could fix it, but she didn't to disturb me from my studies and she assumed that since they are professionals, she would get her computer back quickly.
Fast forward 4 days and 200 dollars later, she gets her computer back. It still is not fixed. Instead of backing up her files and reinstalling Windows, they decided to try to hunt down the virus and remove it, which didn't work (and almost never does.) So she takes it back and they decide to wipe her hard drive and reinstall Windows. Now after charging her 200 dollars and not fixing her computer, they still charged her 9 more dollars to do what I would have done in the first place and, as a pretty typical college student, could have done myself in less than 2 hours.
It seems to me like they don't really know what they are doing here. They seem to have no qualms about taking advantage of people who don't know much about computers by overcharging for problems that they don't fix. To make a long story short, there is no need to ever take a computer here. If you don't know a lot about computers, they will scam you. If you do know anything about computers, you are probably more capable of solving your problem than they are.
Fast forward 4 days and 200 dollars later, she gets her computer back. It still is not fixed. Instead of backing up her files and reinstalling Windows, they decided to try to hunt down the virus and remove it, which didn't work (and almost never does.) So she takes it back and they decide to wipe her hard drive and reinstall Windows. Now after charging her 200 dollars and not fixing her computer, they still charged her 9 more dollars to do what I would have done in the first place and, as a pretty typical college student, could have done myself in less than 2 hours.
It seems to me like they don't really know what they are doing here. They seem to have no qualms about taking advantage of people who don't know much about computers by overcharging for problems that they don't fix. To make a long story short, there is no need to ever take a computer here. If you don't know a lot about computers, they will scam you. If you do know anything about computers, you are probably more capable of solving your problem than they are.
Kim H.
Sep 05, 2012
I agree with Tiffany; I took my computer to Village Geek because I wanted easygoing service from one experienced individual who was willing to show me what was broken on my computer and give me a straightforward estimate and stick to it. What happened at "Geek" was that I talked to three different people over the course of the repair and I experienced differing levels of care and concern and patience from each representative. Then, when my computer was ready, I arrived and the price they quoted me was $80-100 more than I had agreed to.
The owner called and apologized and said that his notes had been unclear and that I still owed (close to) the (second) amount we had agreed on. I asked for an exact amount so I could have a check ready, and when I arrived for the second time, "OOPS!" they had made "ANOTHER" mistake and I owed $20-ish more than the owner had quoted me on the phone.
As a single woman and a first time home buyer without a lot of family support, one thing that triggers me is repairmen who charge me an arm and a leg and bully their way into payment without explaining what I"m paying for, or who try to tell me what I want and spend my money for me. That's exactly what happened at Village Geek, and when I asked for clarification, the owner acted like he was put out and said, "As I Said." in a patronizing and impatient manner.
My computer isn't thoroughly fixed; it doesn't log on to the internet and stay there, so, even though classes started a week ago for online courses I"m taking, I'll be shopping for More computer repair. elsewhere. I hope Geek is happy with the extra $22 they bullied me out of, and I hope they're smart enough to realize that the reason (customers) get so irate with them is because of the bullying and folderol their shop puts customers through. It's too bad they couldn't be leaders and stewards of their own claims and their customers' good will; I was looking for a place i could give business to for years to come.
The owner called and apologized and said that his notes had been unclear and that I still owed (close to) the (second) amount we had agreed on. I asked for an exact amount so I could have a check ready, and when I arrived for the second time, "OOPS!" they had made "ANOTHER" mistake and I owed $20-ish more than the owner had quoted me on the phone.
As a single woman and a first time home buyer without a lot of family support, one thing that triggers me is repairmen who charge me an arm and a leg and bully their way into payment without explaining what I"m paying for, or who try to tell me what I want and spend my money for me. That's exactly what happened at Village Geek, and when I asked for clarification, the owner acted like he was put out and said, "As I Said." in a patronizing and impatient manner.
My computer isn't thoroughly fixed; it doesn't log on to the internet and stay there, so, even though classes started a week ago for online courses I"m taking, I'll be shopping for More computer repair. elsewhere. I hope Geek is happy with the extra $22 they bullied me out of, and I hope they're smart enough to realize that the reason (customers) get so irate with them is because of the bullying and folderol their shop puts customers through. It's too bad they couldn't be leaders and stewards of their own claims and their customers' good will; I was looking for a place i could give business to for years to come.
Kelly P.
Aug 03, 2011
I have had a negative experience with the Village Geek, Zionsville. My small business purchased four brand new computers from the Village Geek, and a server. We have had some issues with our server, and ten months later, the mother board was fried. I called them on a Sunday, knowing they would not be in, but hoping they would contact me first thing Monday a.m.
I called them at 10:00 a.m. and left another message. We called back at 11:00 a.m. and finally got a person to talk with us. They were able to come out that afternoon, and took the server, which has all our business data on it. I have had to call daily to check on the status, no one has called to let me know what to expect. Finally, they told me, after I called again, that they had to order a new part, and would have it to me the next day. Well, it's 2p.m. and I have not heard back from them.
We are under warranty, at least that is what my contract stated, but they said some of the costs, i.e. reloading software would not be included in the warranty. Not sure what to think of that. I have lost five days, yes, I work weekends, and still no data recovery - no server. I am not at all pleased with the service, and the communication. I will need to find someone else to service their products, because, I really don't want to work with them, or depend on them ever again.
This is not what I expected, and I am very frustrated. I am losing money, business, and paying staff to sit around. I do have a back up system, but we have had to re-create many of the projects we were working on when the mother board crashed. Signed, a Very Unhappy Client.
I called them at 10:00 a.m. and left another message. We called back at 11:00 a.m. and finally got a person to talk with us. They were able to come out that afternoon, and took the server, which has all our business data on it. I have had to call daily to check on the status, no one has called to let me know what to expect. Finally, they told me, after I called again, that they had to order a new part, and would have it to me the next day. Well, it's 2p.m. and I have not heard back from them.
We are under warranty, at least that is what my contract stated, but they said some of the costs, i.e. reloading software would not be included in the warranty. Not sure what to think of that. I have lost five days, yes, I work weekends, and still no data recovery - no server. I am not at all pleased with the service, and the communication. I will need to find someone else to service their products, because, I really don't want to work with them, or depend on them ever again.
This is not what I expected, and I am very frustrated. I am losing money, business, and paying staff to sit around. I do have a back up system, but we have had to re-create many of the projects we were working on when the mother board crashed. Signed, a Very Unhappy Client.
Tiffany M.
Jun 16, 2011
I heard some good things about Village Geek & I had a problem with my computer. I decided over every other place to take it to a local shop instead of something like Best Buy. It was more expensive but turn around was better. I first started my quesitons on the phone with a person named Miles this gentleman was very helpful & nice but after taking the laptop into be serviced I encountered a man named Jim, he was very dull & not wanting to answer questions.
Then when they called back to quote us our repair prices he gave specific prices & different things we could do. I wrote them all down & the prices. We agreed on one service then when we went to pay for them they were $150 more than what they quoted. Then Jim called it a "miscommunication". but he gave the prices to me & my husband on separate phone calls!
Then I asked to speak to a manager who Jim said was MIKE, he then must be Jim's side kick because he acted the same way Jim did! RUDE, SHORT & NOT WILLING TO HELP AT ALL! They must not care about customer service & they say any problem is miscommunication! Make sure you know what you are getting from this company! They will quote you a price & then when you come into pay they will charge you more! Also I looked on their website & it listed Mike as a TECH not a Manager.interesting!
Then when they called back to quote us our repair prices he gave specific prices & different things we could do. I wrote them all down & the prices. We agreed on one service then when we went to pay for them they were $150 more than what they quoted. Then Jim called it a "miscommunication". but he gave the prices to me & my husband on separate phone calls!
Then I asked to speak to a manager who Jim said was MIKE, he then must be Jim's side kick because he acted the same way Jim did! RUDE, SHORT & NOT WILLING TO HELP AT ALL! They must not care about customer service & they say any problem is miscommunication! Make sure you know what you are getting from this company! They will quote you a price & then when you come into pay they will charge you more! Also I looked on their website & it listed Mike as a TECH not a Manager.interesting!
Lord B.
Nov 21, 2010
I brought my laptop here on a Thursday afternoon after getting a virus early that morning. They were extremely thorough and called me around 4pm that day to let me know the total cost of repairs; and that it would be done either late morning or early afternoon Friday. I called at noon the next day to find out the progress and it was ready to go! I will definitely be contacting them again should I have any problems in the future! (hopefully I don't though!)
