For the last 25 years, it has been my honor and privilege to lead BSSI and to work with an amazing group of employees and clients to serve more than 750+ clients. It has always been my belief that as a successful company, it is our responsibility to our clients to constantly be seeking new opportunities to serve them better and grow and expand our products and services. This is the reason for my message today. After much contemplation, research and analysis, I have decided to merge BSSI into another organization.
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At BSSI we are about more than managing technology. We are about helping to grow our community. We focus on supporting the economy in everything we do - from the way we treat our employees to the technology recommendations we provide our clients. Our priority is always the customer - we connect with our clients as individuals first, then as a business.
We consider ourselves your Outsourced IT Department. Some might call it Managed IT Services, but we see it as so much more. We place great importance on relationships with our clients and view ourselves as a part of your team. We know working with technology can be a huge challenge, and as you are busy running your business you just want the IT to work.
We believe business drives technology and not the other way around. As your outsourced IT department, we will partner with you to provide technology that will help you improve your business and reach your goals. Our core model addresses all technical needs of an organization based on its business goals.
My problem was resolved via email. BSSI always know exactly what they are doing or quickly finds the answer. Love that! Allows us to get back to work without agonizing over techy stuff that we don't understand. As always, I am very impressed with the quick and efficient reaction to any situation that I have had with my computer system. Even is the issue is not directly related to BSSI, they make sure to do everything in their power to resolve my problem.
Reviews (10)
Graham & Graham
Nov 24, 2021
Karysa Kent
Nov 04, 2021
David Couch
Sep 12, 2021
Lee Ann Hamilton
Aug 10, 2021
Lynn Sprague
Aug 04, 2021
Pdhc Client Services
Jul 22, 2021
Harcum House
Jan 20, 2019
BSSI is highly responsive to the needs and questions of our agency and work with us to determine an efficient solution. Staff are competent, friendly, and provide exceptional customer service. Staff explain steps they are taking to address concerns so we understand what to expect and when it will occur. BSSI is genuinely interested in solving issues and provides consistent quality services every time. Thank you BSSI!
Holli Wilson
Jun 15, 2018
The team at BSSI is phenomenal! They are always prompt when addressing customer needs and really go above and beyond with customer service. And customer service is such a rarity nowadays! It also doesn't hurt that they really know their stuff and are able to communicate in a way that the customer understands. They really take the stress out of IT!
Bug Patrol
May 17, 2018
Lee Ann Hamilton
Oct 23, 2017
