Trusted aid to solve your pc problems! Qualified specialists to maximize your technology! At Data Doctors, our years of knowledge in pc repair has taught us that the Quick Fix that is all too common in the pc repair world is rarely the best solution. We don't just address the symptom, we dig deep to make sure our pc repair service takes care of the problem the 1st time.
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Reviews (14)
Alana M.
Sep 17, 2021
If I could give less then 1 star I would! My husband brought in my computer to be updated as I am with Data Doctors monthly program, today he stops by as my computer was supposed to be ready yesterday and neither of us had heard anything, turns out they gave MY computer to someone else! Joe at Data Doctors gave my computer to another person! Obviously they didn't ask for an ID, or anything.
They are supposed to try to get it back but I am not too hopeful. Besides even if I get it back has this other person gotten into my computer? Is my personal information now compromised? Data Doctors stole my computer and now what do I do? All I can say is NEVER go to them. I have read other reviews here and I am not alone in my feelings about this company.
They are supposed to try to get it back but I am not too hopeful. Besides even if I get it back has this other person gotten into my computer? Is my personal information now compromised? Data Doctors stole my computer and now what do I do? All I can say is NEVER go to them. I have read other reviews here and I am not alone in my feelings about this company.
Emily M.
Oct 03, 2018
Highly recommend this store! My MacBook was frozen after my 8 year old son downloaded a ton of games. I ignored it for awhile and then it wouldn't even power on. Took it to the apple store at chandler mall and was told there was nothing they could do because it wouldn't power on. My husband insisted I take it to another repair place before I replaced it and I'm so happy I took it to Data Doctors. Parker the store manager got it working, cleaned up, and faster than ever!
Michelle W.
Jul 12, 2018
Anthony H.
Jul 13, 2017
I had a MacBook Pro with a failed hard drive -- it wouldn't even boot up, and Apple was unable to migrate the data off. I never even considered a Mac hard drive failing, but obviously, they can. I brought the laptop to Derick at this Data Doctors location, and thankfully, they were able to recover ALL my data! That saved me untold hours of work and frustration. Total cost, $199. Well worth it!
Robert K.
May 27, 2016
Took my computer in for troubleshoot and diagnostic, they charged $59.00, which is fine because its put towards the repairs. However its not fine when the the price of the repairs are 3 to 4 times the amount of three other computer repair shops in the area I called. Overpricing might not be illegal but it is unethical. Its obvious this business was not founded on ethics.
It was founded on 'Your Only As Good As Your Last Sale' that's the way I felt when I received the phone call with a $190.00 repair bill on top of the $59.00 I already paid. When I arrived to pick up my computer, the paperwork did not reflect the recommended repairs, I had to ask for a written estimate, as you would receive at an automotive repair shop when taking your vehicle in for a repair, you would think this was the norm.
I ended up taking the computer to Airmatecom out of Mesa, read their reviews, their reputation precedes them. They charged me $65.00 for the same service I was going to be charged at Data Doctors. I gave Data Doctors two stars, reason being, the shop is clean, the personnel are clean cut and courteous, however they are sure proud of their work$$$
It was founded on 'Your Only As Good As Your Last Sale' that's the way I felt when I received the phone call with a $190.00 repair bill on top of the $59.00 I already paid. When I arrived to pick up my computer, the paperwork did not reflect the recommended repairs, I had to ask for a written estimate, as you would receive at an automotive repair shop when taking your vehicle in for a repair, you would think this was the norm.
I ended up taking the computer to Airmatecom out of Mesa, read their reviews, their reputation precedes them. They charged me $65.00 for the same service I was going to be charged at Data Doctors. I gave Data Doctors two stars, reason being, the shop is clean, the personnel are clean cut and courteous, however they are sure proud of their work$$$
Donna D.
Mar 29, 2016
I was very impressed with Steve, the store manager, at this location. My old computer was having issues and I knew it was time to upgrade. He was very patient and knowledgeable and I am thrilled with the new tower I bought from them. The best part, they also transitioned all my programs/files from the old computer to the new - it was a seamless operation. After having the new computer for 2 weeks, and how easy it all was, I wish I had done it sooner!
Matthew B.
Dec 26, 2015
They kept telling me longer and longer until my computer was done. put in a new hard drive and were supposed to put all the old data on it. most of the data is not on it. this is what i paid $300 + for. if i wanted to simply put in a new hard drive i would've done it myself. dont take your computer here. i did because i figured it would be quicker than dealing with myself. instead they kept my computer for almost a week, didnt do what they said they would, and charged me for it anyways.
Stephen M.
Aug 04, 2015
Fern C.
Jul 28, 2014
This is an unscrupulous business. Brought in my laptop and left it for diagnosis. was advised 2 weeks later that the motherboard quit and the staffer then attempted to sell me a "great deal" computer. I advised I would be looking around and finally spent more money on a desk top. Several months later, a friend took the notebook apart to replace the motherboard only to discover the problem was a loose connection and nothing wrong with the laptop!
When confronting this business again with the findings, I was accused of lying about the situation even though I had all of the backup to prove this was nothing more than an oversight on their part or a ploy to make more money for their business. These folks take advantage of consumers and lie. This appears to be their norm. I would never recommend this business to anyone.
When confronting this business again with the findings, I was accused of lying about the situation even though I had all of the backup to prove this was nothing more than an oversight on their part or a ploy to make more money for their business. These folks take advantage of consumers and lie. This appears to be their norm. I would never recommend this business to anyone.
William B.
Jun 02, 2014
After I posted a negative review about Data Doctors because they would not stand behind their repairs, I received numerous E-mail from them asking what they could do "to fix the problem". This afternoon I received a phone call from a Steve at DD, asking what Data Doctors could do to fix the problem. He was told, in no uncertain terms, that Andrew the manager, when I went back to the Chandler Blvd location in early May, basically told me DD was not going to do anything to fix my computer.
I learned Andrew is no longer the manager, they seem to have quite the turnover in managers and he, Steve, would help me. I informed Steve that a month ago Data Doctors was unwilling to make good on their "repairs" and I had to spend additional money having my computer fixed. It cost me an additional $150.00 to have my computer repaired by a professional. I can not nor would I ever recommend Data Doctors!
I learned Andrew is no longer the manager, they seem to have quite the turnover in managers and he, Steve, would help me. I informed Steve that a month ago Data Doctors was unwilling to make good on their "repairs" and I had to spend additional money having my computer fixed. It cost me an additional $150.00 to have my computer repaired by a professional. I can not nor would I ever recommend Data Doctors!
Melinda T.
May 07, 2014
Store has changed. Do NOT take your computer there. I have used this store for all of my computer needs for past 4 years, they were always great, until now. Two weeks ago I brought my desktop in to add a video card so I can hook up a second monitor. I was told two business days (which was the case in the past). On day three, I call to check in. I was told that they "haven't gotten to video card yet" but I had all of these viruses (I seriously question this now).
I agreed to have them clean it out. I was told one more day. Two days later, still have not heard back. I call them and they tell me "they have to order my video card". Nearly TWO WEEKS later, I call them back. I am told that they cannot find a compatible video card with my 2014 Dell desktop! So it took them two weeks to tell me they couldn't do what I brought in computer for (but still managed to scam me out of $250 for a virus cleanup and then denied my ability to use a coupon).
I called Dell to discuss adding a video card. Then, Geek Squad. Geek Squad has the video card and is installing it as we speak. Within two days may I add. These people at this store are incompetent, lack professionalism and completely ripped me off. I am so saddened by this. They really used to be great :(
I agreed to have them clean it out. I was told one more day. Two days later, still have not heard back. I call them and they tell me "they have to order my video card". Nearly TWO WEEKS later, I call them back. I am told that they cannot find a compatible video card with my 2014 Dell desktop! So it took them two weeks to tell me they couldn't do what I brought in computer for (but still managed to scam me out of $250 for a virus cleanup and then denied my ability to use a coupon).
I called Dell to discuss adding a video card. Then, Geek Squad. Geek Squad has the video card and is installing it as we speak. Within two days may I add. These people at this store are incompetent, lack professionalism and completely ripped me off. I am so saddened by this. They really used to be great :(
Cheryl E.
May 25, 2012
I've been to other Data Doctors over the years, and I have to say they've hit a range of 2-3 stars. But I've been working with James at this store for the last week, and he's excellent. They upgraded the RAM on one of my laptops in a very timely fashion. Then on a second laptop they upgraded the hard drive to twice its original size and managed to do so in a way that the new hard drive exactly mirrored the old ones, installed programs and all.
The price was reasonable and James really knows what he's doing. Even though they're not the closest Data Doctors to where I am, I'll definitely go to this store for my computer work.
The price was reasonable and James really knows what he's doing. Even though they're not the closest Data Doctors to where I am, I'll definitely go to this store for my computer work.
Camille H.
Dec 19, 2011
James S.
Jan 13, 2011
I am an vavid listener to the radio program for 14 years. I spend my Saturdays listening to Ken and Brandon while I do yard work. I have called several times and have found them to be courteous while answering my questions. They always offer suggetions that I have not thought of. I recommend the radio show for everyone who uses a computer.
