Macresource Computer & Service

I would only reluctantly suggest 12thMan as a source. It seems their sales staff is poorly trained. They were unable to tell any details of the Safeware until I reached the third time. They completely messed up the Safeware, showing the wrong recipient and wrong address.

They were quick, efficient, and so kind. I went to go get my AirPods fixed and they came back to me perfect. They communicated with me every step of the way and helped when I had questions. If you're looking for a apple licensed place to get something fixed I highly suggest it!

Very overpriced and if your laptop breaks good luck. Got their warranty plan and they will take it back to fix it, but both of the loaners I've received have been unable to connect to Wi-Fi. Response time is slow as well. Also beware all sales are final. Go anywhere else to buy your laptop

I arrived needing computer help at the posted opening time (posted both online and on the door), yet no one was there. After waiting for 30 minutes, they STILL hadn't opened. This is incredibly unprofessional, especially since many students do not have schedule flexibility to navigate poor business operation and rely on their devices for classes.

These guys are knowledgeable, professional, and efficient. They look out for the best interest of the customer and keep you updated on the status of your repairs. Great service!

A+ Service! Apple support sent me here after having issues with my laptop, they were able to take me in almost immediately and figured out the issue within 5 minutes.

I was surprised how inexpensive it was to take my computer for a diagnostic at 12th man technology. Also I was very pleased with the professional and yet friendly customer service I received. The process was explained to me and I was kept informed every step of the way. I really appreciate that kind of customer service. I will definitely refer them to friends, and use them myself again if needed.

Very satisfied with the attention provided. Customer service replies fast and any update is well communicated. All my doubts were patiently answered. Time of repair was also fast and delivered my computer before expected. Very satisfied with their service.

Bought a $3,000 Dell from the store, and the device turns out to be defective (after a month of debugging and consulting with experts). The warranty "guarantees" no-fund no-replacement policy. The repair policy, to my understanding, is so that I can spend hundreds more dollars to partially fix their broken device over the next multiple months. So basically $3,000 dollars down the drain.

Sorry that I have to make my voice here, the staffs in the store are friendly and willing to help (the problem is likely out of their reach). But this is not a $30, not even a $300, but a loading $3,000 lost from me. I didn't even think such practice is legal in the United States. Perhaps, the policies have the right strategy though: refunded or not, I am never going to buy anything from the company ever again.